Shipping policy

Last updated: July 17, 2026

This Shipping Policy applies to orders placed through taketwoandtextme.com.

Shipping Area

Take Two & Text Me™ currently ships within the United States only.

We do not currently offer international shipping, including shipping to Canada.

Processing and Delivery Times

Orders are processed as quickly as possible.

Processing and delivery times may vary depending on:

  • Product availability

  • Order volume

  • Holidays

  • Seasonal demand

  • Weather

  • Carrier delays

  • Other circumstances outside our control

Delivery timeframes are estimates and are not guaranteed.

Business days do not include weekends or federal holidays.

Shipping Options

We currently offer the following shipping options:

Non-Emergency Standard Shipping

Free

Estimated delivery: 5–8 business days

Emergency Priority Shipping

$10.00

Estimated delivery: 3–5 business days

Selecting Emergency Priority Shipping moves your order through the faster available shipping option, but delivery dates are still estimates and are not guaranteed.

Shipping charges and available delivery options will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with available tracking information.

Tracking updates are provided by the shipping carrier and may take time to appear after the shipping label is created.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

Once an order has entered fulfillment or has shipped, we may not be able to change or correct the shipping address.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping costs to resend the order.

We are not responsible for orders delivered to an address entered incorrectly by the customer.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Shipping carriers

  • Weather

  • Natural disasters

  • Holidays

  • High-volume shipping periods

  • Incorrect or incomplete addresses

  • Carrier disruptions

  • Government actions

  • Labor disruptions

  • Events outside our reasonable control

A shipping delay does not automatically qualify an order for a refund, replacement, or store credit.

Our Chaos Support Team will review individual situations where appropriate.

Packages Marked Delivered but Missing

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around your property

  • Check with household members

  • Check with nearby neighbors

  • Check with building staff or a front desk

  • Contact the shipping carrier directly

You may also send a distress signal through our contact form or email our Chaos Support Team at orders@taketwoandtextme.com.

We will help investigate the shipping mystery where reasonably possible.

We are not responsible for packages that are lost or stolen after confirmed delivery. Contacting us does not guarantee a refund, replacement, or store credit.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that the package is lost, please contact us at orders@taketwoandtextme.com.

Include:

  • Your order number

  • Your tracking number

  • A brief description of the issue

We may need to allow the carrier time to investigate before determining whether a replacement or store credit is appropriate.

Damaged Orders

If your order arrives damaged, please contact our Chaos Support Team within 7 days of delivery.

Please include:

  • Your order number

  • A clear photo of the damaged item

  • A clear photo of the shipping box or mailer

  • A brief description of the issue

Once reviewed, we may provide a replacement or store credit, depending on the circumstances.

Refunds, replacements, and store credits are issued at our discretion, subject to applicable law.

Heat, Weather, and Candy

Candy and other edible items may be affected by heat, cold, humidity, or other weather and transit conditions.

We do not sell chocolate products during warmer seasons.

Customers should retrieve packages promptly after delivery and avoid leaving them:

  • Outdoors

  • In direct sunlight

  • In a mailbox for an extended period

  • In a hot vehicle

  • In another temperature-sensitive location

We are not responsible for changes in candy texture or appearance caused by weather conditions after delivery.

We will review concerns where appropriate, but weather-related changes do not automatically qualify for a refund, replacement, or store credit.

Candy and Packaging Variations

Candy varieties, colors, packaging, and presentation may vary slightly depending on availability, seasonal inventory, and supplier changes.

Minor variations are not considered shipping damage or product defects.

Shipping Restrictions

We reserve the right to cancel or restrict an order when:

  • The shipping address is outside our service area

  • The address cannot be verified

  • The carrier cannot deliver to the address

  • Fraud or unauthorized payment activity is suspected

  • Shipping restrictions prevent fulfillment

  • Other legitimate business concerns arise

If we cancel an order after payment has been processed, any required refund will be issued to the original payment method.

Contact Us

For questions about shipping, tracking, damaged orders, or missing packages, please contact:

Contact Email