Refund policy
Last updated: July 17, 2026
Because Take Two & Text Me™ products contain edible items, we cannot accept returns once an order has been fulfilled and shipped. All sales are final.
Damaged Orders
If your order arrives damaged, please contact our Chaos Support Team within 7 days of delivery.
Please include:
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Your order number
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A clear photo of the damaged item
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A clear photo of the shipping packaging
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A brief description of the issue
Once reviewed, we may provide a replacement or store credit, depending on the circumstances. Refunds, replacements, and store credits are issued at our discretion.
Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery and include your order number and a clear photo of the item received.
If we confirm that an error occurred, we will work with you to correct the order.
Candy and Packaging Variations
Candy varieties, colors, packaging, and presentation may vary slightly depending on availability, seasonal inventory, and supplier changes. These minor variations are not considered defects.
Heat and Weather
Some edible items may be affected by heat, cold, humidity, or other weather conditions during transit.
We do not sell chocolate products during warmer seasons. However, customers should still retrieve packages promptly after delivery and avoid leaving them outdoors or in hot vehicles.
We are not responsible for changes in candy texture or appearance caused by weather conditions after delivery, but we will review concerns where appropriate.
Missing or Marked-Delivered Packages
If tracking shows that your package was delivered but you cannot locate it, please check around your property, with household members, nearby neighbors, building staff, and the shipping carrier.
You may also contact our Chaos Support Team through our contact form so we can help investigate the shipping mystery.
Order Cancellations
Orders may be canceled only if the request is received before fulfillment begins.
Once an order has entered fulfillment or has been shipped, it cannot be canceled or changed.
Contact Us
For questions about damaged, incorrect, or missing orders, please contact us through our website contact form or email: